Great service for our yearly maintenance on our mini - split units. Deb was excellent - polite, friendly and thorough! Half the price our previous company charged. Will call them again next year. Highly recommend!
Very timely response. Debbie was a great technician - very thorough in fixing the problem and making sure things were functioning correctly before leaving.
Both Tyler and Nate were very professional, courteous, and had a great command of there expertise. I would recommend Not only Mountain heating and cooling, but also Tyler and Nate. They are great HVAC technicians, and were very fast and efficient installing a new furnace.Thank you again!
Who do you call when your A/C goes out on the hottest day of the year and your heater goes out on the coldest day of the year? Mountain Heating and Cooling! This happened to us last year with the heater and just a couple weeks ago with our A/C when temps were pushing 100+. We wanted a company who was reliable and dependable. Mountain Heating and Cooling is amazing. From the time we called, April took the order and Debbie was out that day. We heard from Shawn the next day with the cost of the work and 3 days later Jessica and Jeremy were out installing our new unit. EVERYONE we encountered were professional and responsive. I would (and have) recommend Mountain Heating and Cooling to everyone I know.
Mountain Heating and Cooling did an outstanding job with our HVAC installation 3-1/2 years ago. They were extremely professional and courteous, and went the extra mile to ensure our installation was top notch. We have not had one problem with our system.Their service plans are wonderful as well. Debbie came out during the deep freeze the week before Christmas and serviced the furnace. She did a terrific job and we couldn't be happier!Mountain Heating and Cooling is an outstanding company and there is no need to look any further. I highly recommended their services. Thank you for a job well done!
My A/C didn't turn on this summer, well, the fan outside wouldn't turn on, so I called Mountain Heating and Cooling and they came out the very next day, found the leak, returned the next day and it was all fixed. Jeremy and Debbie were great, professional and on time. Note: 2 years ago, I had used the same company for the same issue, so it was done Under Warranty. Made my day....will definitely use them again!
We just had Mountain Heating and Cooling install a heat pump in our 1920's Bozeman bungalow. The crew from Mountain Heating needed all of their ample professionalism and an extra day to do the install due to the strange and cramped work spaces and the odd factory missteps. Tyler and Isak easily kept their humor and professionalism intact and worked constantly through 3 days of our latest 90 degree heat wave. On top of that, they were great at moving the outdoor unit around to better suit our shared driveway and they kept the workspace clean. They even managed to keep our cranky cats from making a jail break. Thank you to Tyler and Isak and the crew at Mountain Heating and Cooling. We recommend the entire group.
Mountain Heating and Cooling was able to get us on the schedule quickly and Jeremy was an outstanding service tech. He was knowledgeable, polite and resolved our issue quickly.
We had AC installed by Shawn and Briggs. They did a great job with the install and fixed some of the issues from the original installer. The house is much more evenly heated and cooled now. Great guys and very professional. A+ from start to finish!
REVISEDWHILE MY INITIAL REVIEW IS ACCURATE, I now need to say, they fixed the issue. I purchased a thermostat and they installed it at no additional cost, patched the hole and I now have what I wanted and I am happy with their service. Thank you for being the company I thought you were.ORIGINAL REVIEWI recently had an AC and humidifier installed. All went well until they were about to install a low-end thermostat which would require another hole in my wall. When I asked about it, they said I would have to pay them another $800 to install a proper thermostat. I was assured the salesman would call me the following Monday so that this situation could be resolved. When I received no call by Thursday I called him, had a pleasant conversation, and he assured me he would call me with a solution the very next day. It has now been 2 weeks: no response, no word, no nothing. While the system apparently works correctly, I now have an extra thermostat and an extra hole in my wall. It may not have been the intent but this feels a lot like a bait and switch: $800 for a thermostat that costs $150 and I had already paid the labor. Although it seems to work OK, I'm amazed they have no interest in resolving this issue. Having had my own businesses for 40 yrs, I understand how important a little effort is when it comes to customer service. I would not recommend this company. Wanted to keep it local but should have gone with Costco.
Mountain Heating & Cooling was recommended through my brother who had used Mountain Heating & Cooling in the past. When we called on April 21st, our furnace was not working. April answered the phone. She was courteous, had a great sense of humor, and listened to our concerns about our furnace issue. She assured us that Mountain Heating & Cooling would be able to help us that day! We were thrilled that we could be fit into their schedule. The tech that April sent to us was Debbie - what a nice surprise to see a woman in the mechanical arena! It was quickly apparent that Debbie knew what she was doing. She didn't waste anytime in trouble shooting the issue! The other issue was that our furnace did not have electricity to it and we needed to have an electrician before Debbie could complete her work. We did call an electrician that day, and he finally figured out the issue with the electricity. Our experience with Mountain Heating & Cooling was exceptional! Both April & Debbie represent your company very well! We will be paying our recommendations forward to all our friends who may need the services of Mountain Heating & Cooling! 🙂 Please give our thanks to April & Debbie, as it was a stressful day with our furnace and both of them lightened our day! Sincerely, Gary & Susie Larson
Debbie was great! She helped me with my system maintenance, and was so helpful answering all of my questions!
Debbie with Mountain Heating and Cooling completed our annual maintenance on our furnace and humidifier this year. She did a terrific job. I highly recommend this company.
The last thing you want to have happen on winter's first blizzard is to have your furnace stop working. That's what happened to me this winter. I called every heating and cooling repair service in Bozeman, I'm pretty sure. April responded promptly and even though the company was flooded with calls, she sensed my panic and sent out a technician as soon as possible. When Debby responded, my house was a balmy 58 degrees and falling. She assessed the problem, somehow found the necessary part, and had my furnace back online promptly and professionally. There are not enough stars to thank you all for your work. It went above and beyond.Many thanks,Carol Schmidt, Bozeman
I have used Mountain heating for years on various projects. April and Bryan have superb customer service-especially considering how busy the industry is.
Always on-time, courteous, knowledgeable and competent. We highly recommend.
Quick response and excellent customer experience. Explained the cost options up front and were able to fix our issue without purchasing any new parts. Highly recommend.
I needed a new furnace 2 yrs ago, their salesman came out & sold me a very expensive furnace with a humidifier & an extended warranty. The warranty was for a tech to come out & make sure everything was running good with the furnace once a year & keep the actual warranty in place. The 1st year, I called to have a tech come out & was told I live too far away & they don't do business out here. I exp they either refund me my $ or get someone out here. They sent a tech out & he told me that after that they would probably want a trip charge. I said ok. Now its 2 yrs in & the water pump to my 2 year old furnace has broke & leaked water ALL OVER MY BASEMENT! I called them & was told 1) they don't do business out where I live, 2) the pump only lasts 1-2 yrs & the replacement cost is $378.00 for the PART ALONE! I told them they needed to honor the warranty, so they sent a tech named Debbie out who told me that 1) they wouldn't come out here again, 2) they were going to charge me a trip charge & 3) they would refund me the balance of my warranty fee & I could put it to the cost of the trip charge & the replacement pump. It took her less than 10 min. including walking back & forth to her truck to replace the pump. Total time here including talking to me was under 1/2 hr. They emailed me a bill where SHE had signed her initials, where I was supposed to have seen the estimate, which never happened! They supposedly owed me $435 for the refund, charged me $378.00 for the part, 1 hour to do a "difficult" diagnosis ( I told them what the problem was)! for $159.00 & $285.00 FOR A TRIP CHARGE!!! I have a plumber that comes from BELGRADE that charges me $60! Home Depot charge me $50 delivery fee for SOME items & THEY are in Bozeman! Guess if you are a Senior citizen, living alone & on a fixed income: they are looking for you!!!! When I called to complain, they informed me that I knew there was a trip charge! $285.00?! Along with the rest of the overcharging! WORST COMPANY EVER!! DONT BUY THEIR EXTENDED WARRANTY! THEY PROBABLY WON'T HONOR IT! They had NO problem charging me $9000.00 for an extended warranty & furnace or coming out here to install it, but NOW?? BTW: I am 50 miles 1 way from Bozeman, RIGHT OFF OF THE HIGHWAY in case you were wondering!
Brian was on time, very knowledgeable, explained his findings and gave me information for what to expect for the repair for another companies faulty installation.
Matt, Mike and Andrew where excellent to work with designing and installing our system. Highly recommend.
Great service, clear communication, and excellent follow through after our new furnace was installed. The install team Mason and Steve were efficient and tidy.
We could smell a gas leak from our house, which was obviously deeply concerning. Called Mountain Heating and Cooling, and Debbie was out here right away on the weekend to diagnose the problem & give recommendations. Andrew and Shaun were able to install a new heater **just one day** after it was determined the current one was no longer serviceable. This was a big deal with it starting to get cold. Everyone was super helpful and responsive, the turnaround was great, and we appreciate the effort from all three of you!
I, along with many reviews, was extremely pleased with the service I received from Mountain Heating and Cooling.My first reaction was the excellent customer services provided by April. April was courageous and responsive to my calls.The excellent services continued with the service call and inspection performed by Debbie who was neat, professionaland gave a detailed report on the Heating System. I wouldn't hesitate to recommend Mountain Heating. 8 STARS!!
Matt was easy to work with, and helped provide some quick quotes for my options without trying to upsell me on anything. Jack and his crew were efficient and courteous when installing my AC unit, and were very respectful of my home. Overall, I couldn't imagine a smoother experience!
We finally had answers and a real fix to issues we have had for 6 years. The original HVAC company always said there was no issue. Mountain Heating was responsive and Joe the Tech listened to our issues, trouble shooted and solved the problems. Finally…after 6 years of a sketchy HVAC system, it finally works right! And the price was very reasonable. Plus, this company was the first one that did not try to up sell us to a bigger system!!!